Reference

How merdekabet Protects Your Personal Data

At merdekabet, your personal data is handled with clear processes — from the moment you open an account to every deposit you make via DANA, OVO, GoPay or…

Data encrypted in transitAccount data stored securelyDANA, OVO, GoPay, QRIS transactions protectedYou may request data access anytimePolicy reviewed and updated regularly

Explore the Lobby Read FAQ

What Data We Collect and Why

merdekabet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account, we collect your name, email address, date of birth and payment details — including identifiers linked to DANA, OVO, GoPay and QRIS transactions — solely to verify your identity and process withdrawals. Device data such as IP address and browser type

1
is logged automatically to detect unusual login activity. We do not sell your personal information to third parties. Data processing depends on local law, and where local law permits, we share limited data with payment processors and fraud-prevention services only. Players in Bandung and across Indonesia
2
benefit from the same data-protection standards applied to every account on this platform.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT CHANNELS

Reach Our Data Privacy Team

If you need to request a copy of your data, ask us to correct inaccurate records, or raise a concern about how your information is handled, our privacy support team is available seven days a week. You can reach us through live chat on site from 08:00 to 23:00 WIB, by email at any hour, or via our dedicated privacy request form inside your account settings.

Team online

Live Chat

Available daily from 08:00 to 23:00 WIB. Start a chat directly from the help icon on any page — our team will respond within two minutes during operating hours.

Email Privacy Request

Send your data access or correction request to our privacy email address. We aim to acknowledge every email within 24 hours and resolve requests within 14 calendar days.

Account Settings Form

Log into your account, navigate to Settings, then select Privacy Requests. This in-app form routes your submission directly to the data team without needing to quote your account number.

DATA HANDLING STANDARDS

6 Ways We Keep Your Account Data Safe

Security on merdekabet is not a checkbox — it is built into the account workflow.

SSL Encryption on All Pages

Every page — including the deposit form where you enter your DANA or GoPay details — runs over 256-bit SSL. Data in transit cannot be intercepted or read by third parties at any point.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand which pages you visit. You can manage cookie preferences from the consent banner on your first visit or inside your browser settings at any time.

Retention Period Policy

Account records — including transaction history for QRIS and OVO payments — are retained for the period required by applicable regulations. Once that period passes, data is deleted or anonymised on a scheduled basis.

Access Controls

Only authorised staff with a documented business need can view personal account data. Access is logged and reviewed monthly. No team member may retrieve payment details without a recorded reason.

Right to Correction and Erasure

You may request that we correct any inaccurate personal data on your account, or ask for erasure where no legal retention obligation applies. Submit the request through account Settings or by emailing our privacy team.

Third-Party Data Sharing Limits

We share data with payment processors — including those handling DANA and GoPay flows — only to the extent necessary to complete transactions. We do not share data with advertisers or data brokers under any circumstance.

Your Privacy Questions Answered

The questions below cover the scenarios we hear most often from Indonesian account holders — from understanding what data we hold to knowing how long your DANA transaction records are kept. If your question is not listed here, our live chat team can walk you through the specifics of your account.

We collect your name, email address, date of birth and a contact number. If you deposit via DANA, OVO, GoPay or QRIS, the payment identifier for that transaction is also logged to verify the source of funds and process any withdrawal back to the same method.

Retention periods depend on local law and the type of record. Transaction records linked to QRIS and OVO payments are typically kept for the regulatory minimum period. After that, data is deleted or anonymised according to our scheduled data-hygiene process.

Yes. Log into your account, go to Settings, and select Privacy Requests, or email our privacy team directly. We aim to deliver a complete data export within 14 calendar days of receiving your verified request.

We share data only with payment processors — such as those facilitating GoPay and DANA transfers — and fraud-prevention services, strictly to complete your transactions. We do not sell or provide your information to advertisers or unrelated third parties.

Submit an erasure request through your account Settings under Privacy Requests or email our privacy team. We will action it within 14 days unless a legal retention obligation requires us to keep specific records for longer, in which case we will explain the reason.

Closing your account does not automatically erase all records immediately. Transaction and identity data is retained for the period required under applicable regulations. Once that period ends, your data is deleted or anonymised and cannot be recovered.

We use session cookies for login continuity and analytics cookies to improve page performance. You can adjust cookie settings from the consent banner that appears on your first visit, or change preferences at any time through your browser's privacy controls.

How merdekabet Protects Your Personal Data

Reach Our Data Privacy Team

Live Chat

Email Privacy Request

Account Settings Form

6 Ways We Keep Your Account Data Safe

SSL Encryption on All Pages

Cookie Management

Retention Period Policy

Access Controls

Right to Correction and Erasure

Third-Party Data Sharing Limits

Your Privacy Questions Answered

01 What personal data does merdekabet collect when I open an account?

02 How long do you keep my account and payment data?

03 Can I request a full copy of the data you hold about me?

04 Does merdekabet share my data with third parties?

05 How do I ask merdekabet to delete my personal data?

06 What happens to my data if I close my account?

07 How does merdekabet handle cookies, and can I turn them off?

Related Pages